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Frequently asked questions

1. What payment methods do you accept?


We accept major credit and debit cards, including VISA and MasterCard, as well as secure digital payment options. All transactions are encrypted to protect your information.

2. How long does shipping take, and how can I track my order?


Standard shipping across South Africa usually takes 2‑7 business days, depending on your location. Once your order is dispatched, you’ll receive a confirmation email with a tracking number. If there are any delays, we will always communicate with you promptly.

3. What is your return and exchange policy?


We want you to shop with confidence. Items can be returned or exchanged if they are unused, in their original packaging, and within the specified timeframe. Once your request is approved, we’ll provide instructions for returning the item and processing a refund or exchange.

4. Are the products on TroveoCart authentic and of high quality?


Yes! Every product is sourced from trusted suppliers and carefully vetted. We ensure that all items are genuine, durable, and meet our high-quality standards.

5. Do you offer gift cards or special promotions?


Yes! TroveoCart offers gift cards that can be used for any purchase on our website. We also run seasonal promotions and deals - sign up for our newsletter to stay updated.