Privacy policy

Last updated: May 2026

Who We Are

TroveoCart is a Johannesburg-based digital studio and online store. We offer front-end website builds, booking systems, AI discoverability services, and a curated online tech store - all under one roof at troveocart.co.za.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, enquire about our services, or make a purchase. It applies to both our B2B service clients and our B2C store shoppers.

Our store is powered by Shopify. Where Shopify processes your data on our behalf, this is noted below.

By using troveocart.co.za, you confirm that you have read and understood this policy.

What Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact details; Your name, email address, phone number, physical or shipping address, and business name where applicable (for B2B enquiries).
Order and transaction information
Products purchased, order history, payment confirmation details, and delivery information. Payment card details are processed securely by PayFast and Shopify -TroveoCart does not store your card details.
Enquiry and communication information
Information you share when submitting a quote request, contacting us via the contact form, email, or WhatsApp - including your project brief, budget range, and any other details you choose to provide.
Account information: If you create a store account: your username, password, and saved preferences.
Device and usage information; Your IP address, browser type, pages visited, time spent on pages, and how you navigate the site - collected automatically through Shopify and standard analytics tools.

How We Collect This Information

Directly from you, when you place an order, submit an enquiry form send us a WhatsApp message or email, or create an account.
Automatically through cookies and Shopify's built-in tracking when you browse troveocart.co.za.
From Shopify, as our store platform, Shopify collects and processes certain data on our behalf. Learn more at https://privacy.shopify.com/en

How We Use Your Information

To process and fulfil your orders, including payment processing, shipping coordination, and order confirmations.
To respond to service enquiries, including sending quotes, scoping project details, and following up on B2B enquiries.
To deliver our services for B2B clients, to communicate during the build process, send project updates, and deliver completed work.
To send you relevant communications, including order updates, service follow-ups, and (where you have opted in) marketing emails. You can unsubscribe from marketing emails at any time.
To improve our store and services by understanding how visitors use the site and which products or services perform best.
To meet legal obligations, including compliance with South African consumer protection law and applicable tax requirements.

Who We Share Your Information With

We do not sell your personal information. We may share it with: Shopify - our store platform processes data on our behalf. Details: https://privacy.shopify.com/en

PayFast, our payment processor for secure checkout. Details: https://www.payfast.co.za/privacy-policy

Courier and fulfillment partners - to ship physical orders. Only the information necessary to complete delivery is shared.

Third-party tools we use, including email marketing tools and analytics platforms, which process data under their own privacy policies.

Legal authorities - if required by South African law, court order, or to protect the rights and safety of TroveoCart, its clients, or others.

We do not share your information with unrelated third parties for their own marketing purposes.

Cookies

Our site uses cookies — small files stored on your device to keep your cart active, remember your preferences, and understand how you use the site. Shopify manages most cookies on our store.

You can control cookie settings in your browser at any time. Note that disabling cookies may affect your shopping experience (e.g. your cart may not save between sessions).

Your Rights

You have the right to:

Access - request a copy of the personal information we hold about you.
Correct - ask us to update inaccurate or incomplete information.
Delete - request deletion of your personal information, subject to our legal obligations and active order or service records.
Opt out - unsubscribe from marketing communications at any time.
Portability - request a copy of your data in a portable format.

To exercise any of these rights, email us at info@troveocart.co.za.

For rights related to data processed directly by Shopify, visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights.

Data Security and Retention

We take reasonable steps to protect your information. Our store operates over SSL (HTTPS), and payment processing is handled by PayFast and Shopify - both of which maintain their own security standards.

No online transmission is 100% secure. We recommend not sending sensitive information (passwords, ID numbers) over email or unsecured channels.

We retain your information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes.

Children's Privacy

TroveoCart is not intended for use by children under the age of 18.

We do not knowingly collect personal information from minors.

If you believe a minor has submitted information to us, please contact us at info@troveocart.co.za and we will delete it promptly.

International Transfers

Shopify and some of our service providers operate internationally.

Your information may be stored or processed outside South Africa.

Where this occurs, we ensure appropriate protections are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

Significant changes will be communicated via email or a notice on the website where required.

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